Payments can settle in seconds, yet resolving a missing payment, disputed transaction, or processing exception can still take days, or even weeks. As payment speeds accelerate and expectations rise, this gap exposes a critical challenge: how can banks modernize investigations to keep pace with the movement of money?
Join BAFT and EvonSys to explore the operational bottlenecks behind payment investigations, from fragmented data and manual workflows to complex coordination across institutions. The discussion will examine how automation, AI, and richer ISO 20022 data can help streamline case management, improve visibility, and accelerate resolution while maintaining effective controls. Participants will gain practical insights into reducing operational friction, strengthening customer communication, and building investigation capabilities for an increasingly real-time payments environment.
Key topics include:
Transaction banking professionals across payments, operations, investigations, technology, digital transformation, risk, and compliance. This webinar is ideal for financial services leaders seeking to leverage AI, automation, and ISO 20022 to streamline investigations, accelerate resolution, improve operational efficiency, and enhance customer experience.
11:00 AM ET
Payments can settle in seconds, yet resolving a missing payment, disputed transaction, or processing exception can still take days, or even weeks. As payment speeds accelerate and expectations rise, this gap exposes a critical challenge: how can banks modernize investigations to keep pace with the movement of money? Join BAFT and EvonSys to explore the operational bottlenecks behind payment investigations, from fragmented data and manual workflows to complex coordination across institutions. The discussion will examine how automation, AI, and richer ISO 20022 data can help streamline case management, improve visibility, and accelerate resolution while maintaining effective controls. Participants will gain practical insights into reducing operational friction, strengthening customer communication, and building investigation capabilities for an increasingly real-time payments environment.
Moderator
Deepa Sinha
Head of Payments & Financial Crimes
BAFT
Panelists
Isabelle Bouille
Director and Principal Product Manager
BNY
Andy Elliott
Vice President, Product Strategy
EvonSys
Matthew Warden
Assistant Vice President, Department Manager – Foreign Exchange Operations
KeyBank
The 2026 BAFT Webinar: Seconds to Settle, Weeks to Resolve: The Payment Paradox registration is complimentary, but you do need to register to attend this event.
The Webinar will be hosted via Zoom. For a seamless experience, you need to download Zoom to your device, A Zoom link for the webinar will be sent to all registered attendees in the registration confirmation email and three days prior. Please remember to block your calendar immediately for December 3 2026, for one hour, starting at 11:00 AM (ET).
We look forward to seeing you there!
Please Note:
You will be asked to log in to your BAFT web account to complete registration. Your username is the email address you used during registration. If you forgot your password, please click the password reset link. If you do not have a BAFT web account, please create one first. Once you have created an account or reset your password, please return to this registration page to complete your registration.
Andy Elliott is a recognized leader in the global payments industry, with over 25 years of experience driving transformation across banking and financial technology. He brings deep expertise in payments investigations (Exceptions & Investigations – E&I), cross-border payments, and operational transformation. With a career spanning both financial institutions and technology leadership roles, Andy offers a practitioner-led perspective on the challenges banks face in managing increasingly complex payment ecosystems. At EvonSys, Andy leads product strategy focused on helping financial institutions modernize payment operations-improving investigation processes, reducing exceptions, and enhancing end-to-end visibility. His work enables banks to deliver faster, more transparent, and reliable cross-border payment experiences in line with evolving industry standards such as ISO 20022. Andy is known for translating regulatory and technological change into actionable strategies that drive measurable operational and customer outcomes.
Deepa Sinha is the Head of Payments & Financial Crimes, as well as Women in Transaction Banking at BAFT, and will work to advance the goals of the payments and cash management industry through standardization, defining best practices and developing usable industry data. She will also be responsible for formulating policy recommendations and educating industry stakeholders including practitioners, regulators, policymakers and the broader business community. Prior to joining BAFT, Sinha accumulated more than 25 years of treasury and cash management experience at both corporations and banks. She formerly served as Treasurer at Caliburn International, now Acuity International, where she oversaw cash forecasting, working capital and debt management, and implemented policies and banking technology to support all core treasury functions. As the Associate Vice President of Banking Operations and Relationships at the Carlyle Group, she developed the cash management, FX and banking platforms, and built and managed the infrastructure for multicurrency cash management across 5,000+ bank accounts at more than 100 global banks. She also served on both the JPMorgan Chase Treasury and Wells Fargo Treasury Advisory Councils.
Matthew Warden is Manager of Foreign Exchange Operations at KeyBank, responsible for cross-border payment operations and FX settlement activities. Prior to joining KeyBank in 2023, he held foreign exchange operations roles at State Street Global Markets and Deutsche Bank. With a focus on payment efficiency and straight-through processing, Matthew has led initiatives to reduce payment exceptions through enhanced data quality controls, client portal validation capabilities, and early adoption of SWIFT CASE 2.0. He has played an active role in KeyBank's ISO 20022 migration efforts and is passionate about improving the customer experience in cross-border payments through operational modernization and standards adoption.
The webinar is being hosted online via Zoom.
The virtual webinar will be hosted via Zoom Webinar. For a seamless experience, you need to download Zoom to your device, if you don’t have it installed. On the day of the virtual webinar, you simply need to click the Zoom link provided to you.
To join the virtual event, simply click the link provided to you. Zoom works on computers, tablets, and mobile phones. There is also an option to dial-in if you are unable to join online. Dialing in will allow you to hear the discussion but you will not be able to view the speakers or any presentations. Please check the dial-in numbers, meeting ID and passcode provided to you with the online link.
Yes, BAFT will send each registrant an email about 1 week before the webinar start date. The email will include the link to the webinar and dial-in information, including the meeting ID and passcode in case you cannot join online. Dial-in option offers local/toll-free numbers for several countries. You can always contact [email protected] if you have issues logging in to the virtual webinar.
The webinar will be recorded and available on-demand to all registered attendees post-webinar. An email will be sent to all attendees once the recording is available.
Please test ahead of time to ensure you can join the webinar via Zoom. Zoom works on different devices – computers/laptops, tablets, and mobile phones. If you cannot access Zoom due to firewall or company restrictions, please check with your IT team if they will give you a one-time exception. Alternatively, try joining via a non-company-issued device or dial into the workshop instead.
Yes, you can certainly ask questions via the Q&A feature during each session. Polling is available in certain sessions and attendees are encouraged to utilize the chat feature as well to dialogue with each other.
